Legal

Terms of Service

Last updated September 27, 2026. This is a plain-language agreement, not legal advice. My Usuals is operated by an individual sole proprietor (“My Usuals,” “we,” “us”). By using this site or starting a subscription you agree to these terms.

1. Acceptance

By accessing the site, starting a subscription, or using the service, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the service.

2. The service

My Usuals gives a local business a digital punch card — customers scan a counter QR code on each visit to check in and earn a reward the business configures — and automatically notices when a regular has gone quiet and sends that customer a personalized win-back text message with an optional discount offer. Features and descriptions may change as the product develops.

3. Eligibility

You must be at least 18 years old, located in the United States, and authorized to enter into this agreement on behalf of the business you represent.

4. Subscription plans and billing

  • We offer several subscription plans at different prices and message allowances. Each plan can be billed monthly or annually — the annual option is charged once a year at a discount versus paying monthly, and is billed as a single upfront charge, not in monthly installments. The plan, billing period, and price you select are shown on our pricing page and confirmed again before checkout.
  • When you sign up, your card is charged via Stripe for your selected plan and billing period. There is no free trial; instead, every new subscription is covered by a 30-day money-back guarantee (see Section 5).
  • Unless you cancel, your card is then charged your selected plan's price for each following billing period — monthly, automatically and on a recurring basis, or annually, automatically once a year — until you cancel. Your rate for that plan and billing period does not increase for as long as your subscription stays active. If you cancel and later re-subscribe, then-current pricing applies.
  • A small number of early customers signed up under our original founding-member offer and remain locked at that $25/month rate for as long as their subscription stays active, under the terms shown to them at signup.
  • Prices are in US dollars and exclude any applicable taxes. Charges are handled by Stripe; by subscribing you also agree to Stripe's terms.

5. Cancellation and refunds

  • You can cancel at any time in one click from your dashboard, effective immediately. There is no phone call and no retention process. Cancellation stops future charges.
  • 30-day money-back guarantee. If you cancel within 30 days of your first payment, we refund that payment in full to your original card, automatically when you cancel from your dashboard. The guarantee covers your first payment only (for annual plans, the full annual charge); renewals and top-up purchases are not refundable except where required by law. If you cancel after the 30 days, your plan stays active until the end of the period you've paid for, with no partial refund.

6. Your responsibilities as the sender

  • For messages sent to your customers, your business is the sender of record. You are responsible for having a lawful basis and valid consent to text each customer whose information you add.
  • You will not use the service to send content prohibited by mobile carriers or A2P 10DLC rules (including messages relating to illegal activity, hate, adult content, or unlawful financial or health claims).
  • You will honor opt-out requests and will not attempt to re-add a customer who has opted out.
  • You are responsible for keeping your account credentials secure and for activity under your account.

7. Acceptable use

You will not use the service for anything unlawful, abusive, infringing, deceptive, or high-risk; will not attempt to reverse engineer, disrupt, or gain unauthorized access to the service; and will not resell or sublicense it without our written permission.

8. Intellectual property

We own the platform, software, and branding. You keep ownership of your business and customer data, and you grant us the limited rights needed to operate the service for you.

9. Disclaimers

The service is provided “as is” and “as available,” without warranties of any kind. Revenue-recovery figures, the loss calculator, and any projections are rough estimates for illustration only and are not guarantees of results.

10. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose.

11. Indemnification

You will indemnify and hold us harmless from claims, losses, and expenses arising out of your misuse of the service, your messages to your customers, or your breach of these terms.

12. Governing law

These terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. The state and federal courts located in Florida will have exclusive jurisdiction over any dispute.

13. Changes to these terms

We may update these terms from time to time. The “last updated” date will change, and your continued use of the service after an update means you accept the revised terms.

14. Contact

Jmejia@MyUsuals.com

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