Scan the counter card
Opens a pre-filled text — one tap to send
Illustration — scanning opens a real text thread; the activity shown is simulated, not a live account.
We run a proven 4-text win-back campaign for your restaurant — live on day one — and stay with you until your churn rate drops. No POS integration required.
Your first 30 days
It runs on our 4-text win-back playbook. You don't have to write a word of it — read it free and keep a copy if you want to see exactly what goes out.
Connect Square or upload a list. We set up your own texting number, load the playbook in your venue’s voice, and send you the QR card for the counter.
From their first scan we know the day they last came in — no POS integration, no staff training.
Anyone who hasn’t been back in 14 days — from your imported list or the counter card — gets the first message of the campaign. If they return, they drop out of it.
You watch the returns and the dollars recovered land on your dashboard. On Day 31, the next text goes to anyone still away.
We review who came back, what the answers say, and tune the offers until your churn rate keeps falling.
An illustrative timeline, not a guarantee. We only text customers who have agreed to receive texts, and anyone who replies STOP is never texted again.
Software plus a strategist
How we know who's gone quiet
Customers scan the QR card every visit, so we always know when a regular last came in and the day their pattern breaks. It doubles as a digital punch card toward the reward you set — no stamps, no paper, nothing to lose or fake. Every scan lands in your dashboard, with a cooldown so the same visit can't be scanned twice.
Bloom Coffee · Your card
Checked in — see you soon, Marcus.
7 of 10 visits — 3 more for a free drink.
Reward add-ons
Set the visits and the reward — say 10 visits for a free drink. Customers scan the counter card each visit and the code they earn is redeemed by text from your phone or at the register with a staff link. No paper, nothing to fake.
Once a year, automatically: a birthday treat for customers who share their birthday, and a thank-you on the anniversary of their first check-in. You pick the reward once; each text carries a one-time code.
On us. Every customer who answers the Day 60 text is entered in that month's drawing for a $20 Visa gift card — which is how you get honest answers from people who left. No purchase necessary. Official rules.
What churn costs you
≈ $3,450
rounded to the nearest $50Assumes about 1 in 5 of your weekly regulars quietly lapses over a year, and that each would have come in roughly twice a month. A rough estimate, not a guarantee.
Pricing
Scrollable list of 4 pricing plans. Use the arrow keys, or swipe, to move between them.
$700/year
Billed yearly · $58.33/mo vs. $70/mo
Save $11.67/mo
Includes Loyalty Rewards and Win-back Automations
$1,200/year
Billed yearly · $100/mo vs. $120/mo
Save $20/mo
Everything in Starter, plus:
$2,500/year
Billed yearly · $208.33/mo vs. $250/mo
Save $41.67/mo
Everything in Popular, plus:
$5,000/year
Billed yearly · $416.67/mo vs. $500/mo
Save $83.33/mo
Everything in Growth, plus:
Customers-per-week figures are conservative estimates, not a guarantee — actual usage depends on how often your customers visit.
You're checking out with
$100/mo
Billed $1,200/year
30-day money-back guarantee — cancel within 30 days for a full refund.
Next step is Stripe, to enter your card and pay for your first period. Not for you? Cancel within 30 days in one click and get a full refund. No contract, no games — never by phone.
Questions
No. You get one QR card for the counter. Customers scan it with their own phone — first time to leave a name and number, every time after to check in and see their reward progress. Nothing to install. Nothing that touches your register.
You can — that's why we show you every message above. The work is in the follow-through: spotting who has gone quiet each day, sending the right text on the right day, honoring opt-outs, and tuning the offers when the numbers don't move. We automate all of it and stay on it with you until your churn rate comes down.
Anyone who replies 1-4 to the Day 60 text is entered in that month's drawing for one $20 Visa gift card. My Usuals buys and awards it — it costs you nothing. No purchase is necessary and there's a free email way to enter too; see the official rules.
Replies land in the Messages inbox in your dashboard, so you can answer them yourself like any other text. Answers to the Day 60 survey (1-4) are also tallied on your Rewards page so you can see why people leave. Reply STOP and that customer is opted out instantly.
You decide how many visits earn a reward and what the reward is. Check-ins are capped by a per-business cooldown so the same visit can't be scanned twice in a row — and every single one lands in your dashboard, so cheating stands out immediately. The reward is a code they show you to redeem.
Every plan is billed at checkout and covered by a 30-day money-back guarantee — cancel within the first 30 days and you get a full refund. After that you're billed at your selected plan's rate — no step-up, ever.
Yes. One click in your dashboard — no phone call, no “let me get my manager.” Cancel within 30 days of your first payment and you're refunded in full, no questions asked. Cancel after that and you keep access through the period you've already paid for, then it stops — no surprise renewal. Reply STOP to any text and that customer is opted out instantly, too.
Customer names and numbers are encrypted at rest, used only to run your win-back messages, and never sold or shared. Every text carries opt-out language, and opt-outs are honored automatically — no exceptions.