For counter-service restaurants
No POS integration, no franchise rollout — just a QR card on the counter.
Most restaurant loyalty platforms are built to sell to a chain's head office. My Usuals is built for the owner who's also running the register: one QR card, customers scan it every visit, and a text goes out automatically the moment a regular's pattern breaks.
What your customer sees at the counter
Customers scan the card every visit — no stamps, no paper, no trust required. Every scan lands in your dashboard, with a cooldown so the same visit can't be scanned twice.
Your card
Checked in — see you soon, Marcus.
7 of 10 visits — 3 more for a free entrée side.
Why owners switch to this
Stamped cards get left at the table, lost in a wallet, or quietly reused by someone who wasn't actually there 9 times. A QR check-in can't be forged and never needs restocking.
A table that used to come in every Friday just... stops. By the time a server notices, they've already found a new Friday spot. My Usuals catches the exact day the pattern breaks and sends the text before you'd have noticed yourself.
No one on a dinner rush is pulling a list and texting sixty people by hand. Because it's automatic, it happens even on the nights nobody has five minutes to spare.
Questions
No — it runs alongside whatever you already use. Nothing to integrate, nothing that touches your register. The QR card is a standalone check-in.
Yes. You set the visit threshold and the reward description — a free side, a dessert, a discount, whatever fits your menu and margins.
Each phone number is its own customer record with its own punch-card progress and its own win-back timing, based on that person's individual visit pattern.
Starter is $70/mo with a 30-day money-back guarantee, no contract. See current plans and limits on the pricing section below.