Comparison
Punchh is enterprise guest-engagement software built for large restaurant chains. My Usuals is built for the shop that has one counter and no IT department.
Side by side
| My Usuals | Punchh | |
|---|---|---|
| Starting price | $70/mo, billed monthly | Custom quote (enterprise sales process) |
| Money-back guarantee | 30 days | Not applicable — demo/sales-led |
| Self-serve signup | Yes | No — sales process required |
| Built for | A single counter-service shop | Large multi-location restaurant chains |
| Customer check-in | Scan a printed QR card, no app | Guest app / POS integration |
| Win-back messaging | Automatic text, timed to each customer's own visit cadence | AI-driven guest engagement across channels (chain-scale) |
| Setup | QR card + dashboard, same day | POS integration project |
Punchh figures reflect publicly available vendor and industry-comparison sources reviewed in October 2026, not a live quote from Punchh.
Why owners switch
Punchh is used by major chains — it's reported to power loyalty for over 40% of the top 100 US restaurant brands. That scale comes with a POS integration project and an enterprise sales cycle, not a same-day setup.
My Usuals publishes its price ($70/mo to start) and lets you sign up and run your first check-in the same day — no procurement process for a single location.
Questions
Punchh is positioned for multi-location restaurant chains and is typically sold through an enterprise sales process with custom pricing — not a self-serve option built for a single counter-service shop.
Punchh's guest-engagement features are generally tied into a chain's POS and ordering systems, which is part of why onboarding is a project rather than a same-day signup.
My Usuals: one printed QR card, a published $70/mo starting price, a 30-day money-back guarantee, and no POS integration required.